Patient Rights & Responsibilities
Being valued at MEDCARE Hospital, your family and you have the following Rights:
- Receive impartial care respecting your personal values and beliefs without discrimination.
- Receive comprehensive Medical Care aiming at reaching proper medical diagnosis and treatment of your illness and injury.
- Receive immediate care in emergency cases or whenever needed with no delay.
- Know the identity of the physician or healthcare provider responsible for your care.
- Receive from the health care team in a simple understandable manner comprehensive information about your diagnosis, proposed treatment, any changes in your health status and causes of such changes, alternative treatment, probabilities of treatment success or failure, therapy advantages and disadvantages (if any), possible problems related to treatment and expected results of ignoring the treatment.
- Have an interpreter if the language presents a barrier to understanding details of your comprehensive medical care.
- Seek a second opinion without fear of compromise to your care within or outside the Hospital/Medical Centre.
- Give your written informed consent before any surgery, invasive procedures, anesthesia, transfusion of blood and blood products, or any other medical procedures that entail your written consent (according to Hospital/Medical Centers Policies); after receiving all information that you may need to make a well informed decision. This must include the procedure benefits, available alternatives and possible risks and complications (if any).
- Participate in decisions related to your care plan. The hospital/medical centers encourage Patients, Parents or Legal Guardians, to the extent they wish, to participate in planning and implementing treatment with their healthcare providers.
- Obtain a medical report and a copy of medical tests from the Medical Records Department (upon your request).
- Enjoy privacy while carrying out all examination, procedures and treatments at the hospital/medical centers and maintain confidentiality of all your information.
- Choose the treating doctor (depending on availability) in addition to rejecting him/her after furnishing reason.
- Refuse the treatment (if so desired). Thus the treating doctor must inform you of the medical consequences of your refusal. Accordingly, you shall sign a form prepared to that effect.
- Refuse examination or follow-up of your treatment details by any person not directly responsible for your care. For persons who are not directly involved in your treatment, they must have your prior permission to attend your case discussion, examination and treatment.
- Be protected during treatment from any physical, verbal or psychological assault.
- Have a family member or guardian as an escort depending on availability and your health status (additional fees might apply); however, due to medical reasons, certain units do not allow this.
- Should need arise for your transfer to another care facility; receive a complete explanation of causes, consequence, obligations (financial and administrative-if any) and alternatives. The Hospital/Medical Centers’ management will take all necessary arrangements to obtain the alternative medical facility approval to receive a referred patient before starting the transfer process.
- Receive, upon your request, an itemized bill explaining all charges regardless if paid by yourself or another source.
- Receive information about the estimated cost of your treatment before it commences.
- Complain, suggest and comment on services through customer service department.
- View your medical record under the supervision of the treating doctor or a medical team staff.
- Receive appropriate assessment and management of pain through well-known therapies and be provided with all necessary information in this regard.
- Receive, upon discharge from the hospital, written discharge notes including therapeutic plan and instructions that clarify how to take care of your condition.
- Have your valuables protected in an emergency situation.
- The hospital is committed to providing critically ill and dying patients with decent and compassionate care, respecting their unique needs.
Patient Bill of Responsibilities
In case of minors and patients not able, because of their health condition, to exercise their rights, those rights will be granted to their family/legal guardian.
Being a valued patient at MEDCARE Hospital, you and your family have the following responsibilities:
- Respect the hospital/ medical centre’s rules and regulations in terms of visiting hours, food instructions, etc…
- Show consideration for others and deal with other patients and staff with respect.
- Respect the privacy of other patients.
- Provide complete and accurate information about present complaints, past illnesses, previous visits/hospitalizations and treatments, and any allergies.
- Hold the responsibility for refusing or not following the treatment plan after being informed of consequences.
- Attend appointments on time. If you wish to cancel an appointment, please inform the appointment office at least 48 hours in advance.
- Respect the priority given to emergency cases.
- Observe safety regulations including the non-smoking policy or any other public safety issue.
- Ensure that financial obligations due for the hospital/medical centers are fulfilled promptly.
10. Avoid bringing valuable personal belongings to the hospital/medical centers.